1. Reservation Procedure

Calendar

To check the availability of all apartmeents please use the following link to consult the Calendar. Apartments with several units of the same name are only blocked in the calendar if ALL units are reserved on a certain date. To confirm the availability of a specific apartment, please send us the request form indicating the exact apartment name or number.

Minimum Stay

In the majority of our apartments the minimum stay is 3 days (please refer to the individual apartment description). However, we are happy to inform you about exceptions.

Photos and Descriptions

We keep the apartment photos and description information up to date through constant contact with the individual owners. However, we cannot take any responsibility for minor changes.

Apartment Specific Conditions

Apart from the general conditions stated herein, please also consult the specific conditions (additional security deposit, cancellation policy, etc.) per apartment in the email offer we will send you.

Booking Confirmation

Please see the possible methods of deposit payment in section 3 below. Upon reception of the deposit we will confirm the booking by email, including the apartment address, key pick-up information, and further details.

Clarifications

Please revise carefully the dates and rates in your booking confirmation in order to clarify any issues BEFORE arrival.

Cancellations

The deposit paid is forfeited in the case of cancellation (if not stated otherwise in the specific conditions for the apartment offer we have sent you by email).

Changes

Because the apartments belong to different owners, a change of any confirmed reservation to another apartment is considered a cancellation.

Full age

The person who is booking the apartment with us is required to be of full age (> 18 years).

2. Arrival

Arrival Time

Please advise your arrival time by email a few days before your reservation date.

Arrival at the Apartment

Please note that the majority of units are private apartments WITHOUT A RECEPTION DESK and the keys are issued by a particular person in charge of your arrival. Therefore your best possible indication of a specific arrival time and updates concerning any changes (delays etc.) are most appreciated and will ensure the best possible entry process.

Check-in Time

Check-in time is from 15:00-20:00. We cannot guarantee an earlier check-in because of possible departures from the same apartment on the same day as well as the time required for cleaning the apartment. At times early arrival is possible if no cleaning is scheduled.

Late Arrival

If you arrive later than 20:00, please check with us BEFORE completing your reservation to ensure that late arrival is possible in the requested apartment.

3. Deposit Payment

The deposit is payable by the following methods of payment.

Credit card

Send your credit card information for the reservation deposit via fax or secure form. We make use of a secure server with SSL encryption for confidential data transfer over the internet.

Bank transfer

Please ask for a PRELIMINARY RESERVATION prior to making a bank transfer because it takes several days to verify receipt of the transfer. We must put the apartment on hold in the meantime. We will inform you of the account details at the time of confirming the preliminary reservation.

Cash

If you are already in Seville it is also possible to pay the reservation deposit personally in our office.

Return of Deposit

If the apartment is left without any damage, the deposit is refunded on departure in cash or after your departure to your credit card or by bank transfer, depending on the apartment.

4. Rent Payment

Rent Payment

For the majority of our apartments the payment is possible in CASH ONLY. Please see the possible methods of payment in the apartment offer we send you by email.

Time of Payment

FULL PAYMENT (OR THE FIRST MONTH) IS DUE UPON ARRIVAL. The key will be issued only upon reception of payment. You will receive a receipt of payment.

Invoices

In the case you will require an invoice, including V.A.T., please advise BEFORE making your reservation.

5. During your Stay

Number of Guests

The apartment may be occupied only by the number of guests confirmed in the booking confirmation.

Pets

Pets are not permitted.

Cleaning service

Please see in the apartment offer if any cleaning services are included (per day, per week, per month). If you would like to have an additional cleaning, please request by email and we will let you know if it is possible and the corresponding cost. Final cleaning is always included in the price of the apartment rental.

Electricity and water consumption

Electric and water consumption are in general included. But please see the detailed offer for the apartment, as in some apartments this will be an extra cost, especially for long term stays.

Quiet Time

We ask for suitable and responsible behaviour towards any neighbours in the same house or community. This means that loud music, parties or any other kind of disturbances are forbidden. Please respect the quiet time from 22:00-10:00.

Non-fulfilment of Conditions

In case of non-fulfilment of any of the conditions mentioned herein, or the specific apartment conditions sent to you via email, the apartment owner has the right to ask you to leave the apartment without any type of compensation.

Questions or issues

In case of any questions or issues, the most efficient way is always to direct contact with the apartment owner, the reception or the person who issued the keys upon arrival. In case of any language barrier sevilla5.com is happy to assist you.

Change in departure date

In case you have to finish your stay earlier than your scheduled departure date there is no refund of the price paid.

Unforeseen Changes

In case you prefer to leave the apartment because of unforeseen changes of the conditions of the accomodation which cannot be solved (force majeure, constructions, etc.), we w ill try to find an alternative accomodation. If an agreement cannot be achieved, we will offer a parcial cancellation of the booking, and refund the overpayment for the not used days.
Note:
A common problem in Seville can be construction noise. E.g., if the neighbour is reforming a bathroom he is not required to advise. Therefore in many situations we do not know of construction noise in advance.

6. Departure

Check-out time

Check-out is before 11:00. In case you require a late check out, please check with us upon your arrival and we will inform you about the latest hour possible. In most cases, the luggage can be deposited until the afternoon. If this issue is very important (e.g. travelling with a baby), please reconfirm before booking the apartment.

Luggage storage

If you would like to leave your luggage in the apartment, or in our office on departure day, please let us know and we will inform you about the possibilities. The options available depend on the day and apartment.

Before leaving the apartment

The final cleaning is included in the rent. We ask you to leave the apartment in reasonable conditions (garbage taken out, dishes washed, air conditioning turned off, etc.)

last update: 19.07.2008